Privacy Policy

Privacy Policy

Effective Date: November 28, 2025
Last Updated: November 28, 2025

Icarus IFE Systems LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website icarusife.com (the “Website”), use our in-flight entertainment systems, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Request a product demonstration or quote
• Fill out contact forms or inquiry forms
• Subscribe to our newsletter or marketing communications
• Register for an account or demo access
• Communicate with us via email, phone, or live chat
• Apply for employment opportunities

This information may include:

• Identity Data: First name, last name, job title, company name
• Contact Data: Email address, phone number, mailing address
• Professional Data: Company name, industry, fleet size, aircraft types
• Communication Data: Your inquiries, feedback, and correspondence with us

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and resellers
• Marketing partners and advertising networks
• Analytics providers
• Social media platforms (if you interact with us through social media)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• Process demo requests and product inquiries
• Provide customer support and respond to your questions
• Deliver requested information about our products and services
• Manage your account and provide access to demo systems

2.2 To Improve Our Services

• Analyze website usage and user behavior to improve user experience
• Develop new products, features, and services
• Conduct research and analysis to enhance our offerings
• Test and troubleshoot new products and features

2.3 To Communicate With You

• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent where required)
• Invite you to events, webinars, and trade shows

2.4 For Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Protect our rights, privacy, safety, or property
• Detect, prevent, and address fraud, security breaches, or technical issues
• Enforce our terms of service and other agreements

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Email service providers
• Analytics and marketing platforms
• Customer relationship management (CRM) systems
• Payment processors

3.2 Business Partners

We may share information with business partners, distributors, and resellers to facilitate product demonstrations, sales, and support in your region.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide our services and maintain our business relationship
• To comply with legal, accounting, or reporting requirements
• To resolve disputes and enforce our agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., security, session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Functionality Cookies: Remember your preferences and settings

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block all cookies or only third-party cookies
• Set preferences for certain websites

Please note that disabling cookies may affect the functionality of our Website.

5.4 Third-Party Analytics

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of the Website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

We do not sell personal information.

6.3 European Economic Area (EEA) Residents (GDPR)

If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +1 (833) 742-0002

We will respond to your request within the timeframe required by applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and central database are located. These countries may have different data protection laws than your country.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your information remains protected, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data transfer mechanisms

9. Children's Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

10. Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post the updated policy on our Website
• Notify you by email or prominent notice on our Website (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Icarus IFE Systems LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States

Email: [email protected]
Phone: +1 (833) 742-0002
General Inquiries: [email protected]

This Privacy Policy is provided in English. If there is any conflict between the English version and a translated version, the English version shall prevail.